POSITION SUMMARY:

The Field Operations Network Supervisor is responsible for managing all Network Fiber Technicians operations in the assigned geographic area. As well as ensure all terminating, spicing, bonding/grounding, documenting, and testing of all fiber optic cables is done correctly to ensure operational efficiency.

ESSENTIAL JOB FUNCTIONS MAY INCLUDE:

• Oversee the selection, hiring, and career development of all field technicians
• Help establish and maintain a standard for equipping technicians with tools and test sets
• Manage the company tools and test set inventory and quickly address 'loss' issues
• Help develop a supporting training and skills development curriculum for both new hires and existing employee and maintain its currency
• Manage workplace safety and provide safety training to employees as required
• Manage both the productivity and quality of work down to the individual employee level

• Develop and maintain a district out-of-hours call out schedule
• Provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites
• Assist the video and network engineering teams with the planning of all MetroNet hub sites in terms of advising as to their location, size, exterior appearance, and internal layout.
• Support the monitoring and maintenance of all hub site electronics and peripheral systems
• Assist with troubleshooting equipment failures and service affecting problems
• Rapidly respond to any security or equipment alarms
• Support Outside Plant with repair and maintenance activities
• Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages
• Provide assistance as needed with OSP repair and restoration activities.
• Ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities
• Keep up-to-date with FCC and other regulatory requirements and standards
• Manage vehicle inventory, tools, test set utilization
• All other duties as deemed necessary

JOB QUALIFICATIONS AND REQUIREMENTS:

• Highschool diploma, GED or similar
• 3-5 Years splicing experience
• 1-2 years supervisor or leadership experience
• Prior hands-on experience with the installation and maintenance of customer inside wire
• Experience working with Microsoft Word, Excel, or other Microsoft products

NOTE: This job description covers the major purpose and major responsibilities (functions) of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Associates may receive other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodations to qualified individuals with disabilities.

MetroNet is an Equal Opportunity Employer

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